bije99 Privacy Policy

This Privacy Policy ("Policy") describes how bije99 ("we", "us", "our") collects, processes, stores, and shares personal information relating to individuals ("you", "your", "the player") who visit or register on the bije99 Platform at bije99.app.

bije99 is committed to handling personal data responsibly, transparently, and in a manner consistent with the principles of data minimisation, purpose limitation, and security. We collect only the data we genuinely need to provide our services and to satisfy our legal obligations.

By registering an account on bije99, completing any verification process, making a deposit, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between bije99 and registered players.

bije99 collects personal data through several channels, including your account registration form, identity verification submissions, payment transactions, and your ongoing use of the Platform. The categories of personal data we collect are set out below.

bije99 processes personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:

• Account creation and management: To register your account, authenticate your identity at login, and maintain the accuracy of your account profile.
• Service delivery: To process your bets, settle winnings, credit and debit your wallet, and provide access to games and sports markets on the Platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment channels, and to maintain accurate financial records.
• Identity verification and fraud prevention: To verify that you meet bije99's eligibility requirements (including the 21+ age restriction), to detect and prevent fraudulent activity, and to protect the integrity of the Platform.
• Responsible gaming compliance: To monitor your gaming activity for indicators of problem gambling, to apply self-exclusion or deposit limit settings you have requested, and to intervene where required by our responsible gaming obligations.
• Legal and regulatory obligations: To comply with anti-money laundering (AML) requirements, to respond to lawful requests from competent authorities, and to retain financial records for the minimum periods required by applicable law.
• Customer support: To respond to your support queries, to investigate complaints, and to improve the quality and responsiveness of the bije99 support team.
• Platform improvement and analytics: To analyse aggregated usage patterns, identify technical issues, and improve the overall performance, stability, and user experience of the Platform.
• Marketing communications: To send you information about bije99 promotions, bonuses, and seasonal offers — but only where you have not opted out of receiving such communications. You may opt out at any time by contacting our support team.

bije99 does not sell, rent, or otherwise trade your personal data to any third party for commercial gain. We may, however, share your personal data with the following categories of recipients where strictly necessary:

Payment Service Providers

To process deposits and withdrawals, bije99 must share relevant transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, or Upay. Each provider processes your data in accordance with their own privacy policy. bije99 is not responsible for the data practices of third-party payment networks, though we take care to work only with reputable and regulated providers.

Game Technology Providers

Live casino games and certain slot titles on bije99 are powered by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, Spribe, and NetEnt. These providers may receive limited technical data — such as session tokens and game result records — to power their games and resolve disputes. They do not receive your financial or identity documents.

Identity Verification Partners

Where bije99 uses a third-party identity verification service to process NID or passport checks, your verification documents may be shared with that provider solely for the purpose of completing the check. Verification partners are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

Legal and Regulatory Disclosures

bije99 may disclose personal data to competent legal authorities, courts, or regulatory bodies where we are required to do so by applicable law, or where we reasonably believe disclosure is necessary to prevent serious harm, fraud, or criminal activity. We will inform you of any such disclosure to the extent permitted by law.

bije99 uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, and understand how players use the site. The types of cookies we use are as follows:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. Without these cookies, core Platform features cannot operate.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform. This helps us identify underperforming pages and improve user experience. No personally identifiable information is collected through analytics cookies.
• Preference cookies: Store your Platform settings — such as language preferences or notification settings — so you do not need to re-enter them on each visit.

You can control or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using key Platform features. Continued use of bije99 after being notified of our cookie practices constitutes consent to our use of cookies as described in this Policy.

bije99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods we apply are as follows:

• Account and identity data: Retained for the lifetime of your account and for a period of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Betting and gaming history: Retained for a minimum of three (3) years from the date of each activity record, to support dispute resolution and responsible gaming monitoring.
• Support communications: Retained for two (2) years from the date of the most recent interaction in a support thread, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and device data: Retained in aggregated, anonymised form for up to twelve (12) months for performance analysis purposes.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that forms part of an ongoing legal investigation or dispute may be retained beyond the standard periods described above until the matter is fully resolved.

As a player on the bije99 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the contact details at the end of this Policy.

bije99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Password hashing using industry-standard one-way algorithms — bije99 does not store your password in plain text and cannot retrieve it.
• Access controls that restrict access to personal data to bije99 staff who require it to perform their role, subject to confidentiality obligations.
• Regular security assessments to identify and remediate vulnerabilities in our systems and infrastructure.
• Secure data centre facilities for servers hosting bije99 Platform data, including physical access restrictions and environmental controls.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. bije99 cannot accept liability for unauthorised access to your data that results from a breach of your own device security — for example, where a third party gains access to your account because you shared your credentials or used an unsecured device.

The bije99 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data to bije99, we will take immediate steps to close that account, void any associated activity, and delete the personal data concerned.

If you believe that a minor may have accessed or registered on bije99, please notify our support team immediately. We treat all age-related concerns with the highest priority.

bije99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players by posting a prominent notice on the Platform or by sending a notification to the email address associated with your account. The effective date at the top of this page will be updated to reflect the date of the most recent revision.

Continued use of the bije99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a revised Policy, you should cease using the Platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bije99 holds about you, please contact our support team:

For data erasure or access requests, please include your registered username and a brief description of your request so we can locate your records promptly. We may need to verify your identity before processing sensitive data requests.