Responsible Gaming at bije99

We believe gaming should always be enjoyable. bije99 is committed to providing Bangladesh players with the tools, resources, and support needed to keep gambling fun, safe, and in control.

21+ Only Self-Exclusion Available Deposit Limits

Our Commitment

bije99 takes responsible gaming seriously. While the majority of our players enjoy betting on cricket, BPL, T20 tournaments, jackpot slots, and live casino games purely for entertainment, we recognise that for a small number of people, gambling can become a problem. Our responsibility is to ensure every player on the bije99 platform has access to the tools and information they need to stay in control.

This page outlines the safeguards bije99 has put in place, the self-help tools available to registered players, the warning signs of problem gambling to watch out for, and the steps you can take if you — or someone you care about — feels that gambling is no longer a form of entertainment but a source of stress or hardship.

bije99 is a platform for adults aged 21 and above only. We do not permit players under the age of 21 to register, deposit, or participate in any betting or gaming activity on our platform. This restriction is strictly enforced during the account registration and verification process.

Age Restriction Policy

If you are a parent or guardian and you suspect that a minor may have accessed the bije99 platform using your account or personal details, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take the appropriate action to close access and protect the minor concerned.

We also strongly recommend that adults keep their bije99 login credentials private and secure, and that they use parental control software on any shared devices that may be accessible to children or teenagers.

Tools to Help You Stay in Control

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your bije99 account.

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Time-Out

Take a short break of 24 hours, 7 days, or 30 days. Your account is paused for the duration.

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Self-Exclusion

Request a longer exclusion of 6 months, 1 year, or permanent closure of your bije99 account.

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Activity Review

Review your full betting history, session durations, and net win/loss figures at any time.

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Reality Checks

Receive on-screen reminders showing how long you have been playing during an active session.

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Support Access

Our 24/7 support team is available to help with any responsible gaming request, day or night.

How Each Tool Works

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Deposit Limits

A deposit limit restricts the total amount of BDT you can add to your bije99 wallet within a defined rolling period. You can set a daily limit (e.g., ৳2,000 per day), a weekly limit (e.g., ৳10,000 per week), or a monthly limit (e.g., ৳30,000 per month). Limits take effect immediately when set. If you wish to increase a limit, a 7-day cooling-off period applies before the increase becomes active — this protects players from making impulsive decisions during a losing session. Decreasing a limit takes effect immediately.

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Time-Out Feature

The time-out tool allows you to temporarily suspend your bije99 account for a short, defined period. Available durations are 24 hours, 3 days, 7 days, or 30 days. During a time-out, you will not be able to log in, deposit, place bets, or access any gaming feature. You may still withdraw any existing balance during the first 24 hours of the time-out period. Time-outs cannot be reversed early — once set, the duration runs its course. This tool is ideal if you feel you need a short break without committing to a longer exclusion.

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Self-Exclusion

Self-exclusion is for players who feel they need a more significant break from gambling. You can request self-exclusion for 6 months, 1 year, 2 years, or permanently. During a self-exclusion period, your account is fully suspended. bije99 will also use reasonable efforts to prevent any marketing communications from reaching you during this time. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Permanent self-exclusions cannot be reversed. Non-permanent exclusions can only be reconsidered after the full period has elapsed and a 7-day reflection period has passed.

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Betting History & Activity Review

Your bije99 account dashboard provides a full record of your deposits, withdrawals, bets placed, games played, session start and end times, and net results. We encourage every player to review this history regularly. It is easy to lose track of how much time and money you are spending when you are in the flow of play — reviewing your actual figures against what you feel you have spent is an important grounding exercise.

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Reality Check Reminders

Reality checks are on-screen notifications that appear after a set interval of continuous play — for example, every 30 minutes or every 60 minutes. When a reality check appears, it shows you how long you have been playing and gives you the option to continue or to end your session. These reminders are especially useful for slot and live casino sessions, where the immersive experience can make time pass quickly without you realising how long you have been playing.

Warning Signs to Watch For

Problem gambling does not always announce itself clearly. It tends to develop gradually and can be easy to rationalise in the early stages. The following warning signs may indicate that gambling has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to contact our support team or take a break using one of the tools described above.

1 You spend more time or money on gambling than you originally planned, and find it difficult to stop once you start a session.
2 You chase losses — that is, you increase your bet size or continue playing after a losing run in an attempt to win back what you have lost.
3 You feel anxious, irritable, or restless when you are not gambling, or when you try to reduce or stop gambling.
4 You hide your gambling activity from family members, friends, or colleagues, or lie about the amount of time or money you spend gambling.
5 You borrow money, sell assets, or use savings that were intended for essential expenses such as rent, food, or education in order to fund gambling.
6 Gambling has begun to negatively affect your relationships, your work performance, your studies, or your mental and physical health.
7 You feel you need to gamble with increasingly larger amounts in order to feel the same level of excitement or satisfaction.
8 You have made repeated unsuccessful attempts to cut down or stop gambling on your own.

If you recognise these signs in yourself: You are not alone, and reaching out is a sign of strength, not weakness. Contact the bije99 support team at [email protected] to request a time-out or self-exclusion, or speak to a trusted person in your life about what you are experiencing.

Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, consider using one of bije99's responsible gaming tools or speaking to our support team.

Have I spent more on gambling this month than I budgeted for?

Have I ever continued playing to try to win back money I lost?

Has gambling caused arguments or tension with family or friends?

Have I missed work, study, or important commitments due to gambling?

Have I borrowed money or sold belongings in order to gamble?

Do I feel a strong urge to gamble when I am stressed, bored, or unhappy?

How to Get Help from bije99

If you feel that gambling is becoming a problem, or if you simply want to set limits on your account, the bije99 support team is available 24 hours a day, 7 days a week, including during BPL season, IPL season, Eid, and all public holidays.

You can reach us by email at [email protected]. When contacting us about a responsible gaming matter, please include your registered username and clearly state what you need — for example, "I would like to set a monthly deposit limit of ৳5,000" or "Please activate a 30-day time-out on my account" or "I would like to self-exclude for 6 months." We will action all responsible gaming requests as a priority, typically within one hour of receiving your message.

Contact for Responsible Gaming Support:
Email: [email protected]
Available: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Response priority: Responsible gaming requests are handled before general support queries.

bije99 team members who handle responsible gaming requests are trained to treat every enquiry with sensitivity, confidentiality, and without judgement. Your decision to reach out reflects a commitment to your own well-being, and we are here to support that.

Core Principles of Safe Gambling

Whether you are betting on the Bangladesh Tigers in a T20 World Cup match, spinning the reels on a jackpot slot, or playing live roulette in the bije99 Casino, the following principles should guide your approach to gambling at all times.

Gambling is entertainment, not income. Treat any money you spend on gambling as the cost of entertainment — the same way you would think about a cinema ticket or a meal out. Never rely on gambling winnings to pay bills or essential expenses.
Only gamble with money you can afford to lose. Before each session, decide on a fixed amount you are comfortable spending. If you lose that amount, end the session. Do not dip into emergency funds, savings, or borrowed money.
Set time and money limits before you start. Decide in advance how long you will play and how much you will spend. Stick to these limits regardless of whether you are winning or losing.
Never chase losses. Chasing losses is one of the most common and dangerous gambling behaviours. A loss is a loss — walking away and returning another day with a clear head is always the right decision.
Take regular breaks. Step away from your device between gaming sessions. Eating, sleeping, socialising, and physical activity all help maintain perspective and reduce the risk of gambling becoming compulsive.
Keep gambling in balance with other activities. If you notice that gambling is taking up an increasing proportion of your leisure time, or displacing activities and relationships that used to be important to you, that is a signal to reassess.
Talk to someone if you are struggling. Reaching out — whether to bije99 support, a trusted friend or family member, or a professional counsellor — is the most effective first step toward regaining control.

Play Responsibly on bije99

Gambling is best enjoyed as entertainment. Log in, set your limits, and explore bije99's games with confidence — knowing our responsible gaming tools are always available to you.